First Impression Survey

1. Were reception staff

Warm and caring when greeting you? *

Helpful in dealing with your concerns? *

Clear and concise when providing information? *

2. Was your coach

Warm and caring in their interaction with you? *

Clear with all exercise demonstrations and descriptions? *

Applying a program of a suitable difficulty level to you? *

Providing feedback and correction of movements when applicable? *

Motivating you in an appropriate manner? *

3. Would you return to the facility or refer a friend or family member to us? If no, why not?

4. Based on your initial interactions and experience, where could we improve?

Form Completed by: